Is the card balance directly linked to my DNBC account?

No, the card balance operates independently and is not directly linked to your DNBC account. If you exhaust the funds on your card, you have to top it up to use it. The specific top-up procedure is as follows:

• Log in to your account via the DNBCnet portal.
• Navigate to the ‘Top-Up’ function.

If you encounter any difficulties or have questions about topping up, please email our Customer Service team at [email protected] for assistance.