+1 604 227 7007 
Prepaid Card
How do I renew or replace my card?
If your card is nearing its expiration date or if you need a replacement due to damage, loss, or any other reason, you'll need to request a new card. Here's how you can do it:
Requesting a New Card through DNBCnet Portal:
- 1. Log in to the DNBCnet portal at https://secure.dnbcnet.com/login.
- 2. On the left menu, navigate to the Card section and choose “Request new card”.
- 3. Follow the on-screen prompts to complete your new card request.
Via DNBC's Customer Service:
- 1. Call our dedicated card support hotline at +1 604 227 7007.
- 2. Provide your account details for verification purposes.
- 3. Indicate that you wish to request a new card. Our representatives will guide you through the process and inform you of any necessary details.
Email Method:
Draft an email stating your need for a new card and send it to [email protected]. Mention essential details like your full name and account number, but refrain from sending sensitive information like the full card number.
Live Chat Assistance:
- 1. Visit the DNBC website and initiate a chat with our customer support. They can assist you with your request in real-time.
- 2. After receiving your new card, make sure to securely destroy the old one to avoid potential misuse. If your card was lost or stolen, ensure it's suspended or deactivated before requesting a new one.
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